Returns and refunds
If something is not right with your order, here is how returns and refunds work.
Return eligibility
Return eligibility and the return window: policy details to be added.
How to start a return
To start a return, contact us through the support page with your order reference and a short description of the issue.
Refunds
Where a refund applies, it is issued to the original payment method. Refund processing times depend on your bank or card provider. Refund-specific terms: to be added.
Faulty or damaged items
If a device arrives faulty or damaged, contact support promptly so we can put it right. Cover for device faults is described on the warranty page.